Zen Cryo LLC Privacy & Policy

Last updated: September 02, 2025

Zen Cryo LLC (“Zen Cryo,” “we,” “us,” “our”) explains how we collect, use, disclose, and protect personal information when you use zencryo.com, our booking forms, messaging, and related services (the “Services”). By using the Services, you agree to this Policy and our Terms.

We are not a healthcare provider and are not a HIPAA-covered entity. Health-related intake data you choose to share is treated as sensitive personal data and handled accordingly.

1) What we collect

Identifiers and contact data. Name, email, phone, address, booking details.
Commercial data. Services purchased, dates, offers, memberships, gift cards.
Payment data. Processed by our payment processor (Stripe). We do not store full card numbers.
Device/usage data. IP address, pages viewed, timestamps, referring URLs, approximate location, and similar via cookies or SDKs.
Communications. Messages, call/text logs, preferences, support requests.
Sensitive personal data (you provide). Intake responses, goals, contraindications, service notes used for safety and eligibility.

We do not knowingly collect data from children under 13. For minors receiving services, a parent/guardian must consent in person.

2) How we use data

Provide, secure, and improve the Site and Services.

Book, confirm, reschedule, and manage appointments.

Process payments and prevent fraud.

Send service messages and reminders; send marketing if you opt in.

Maintain safety, comply with law, enforce Terms, and protect our rights.

Run analytics and measure performance (aggregated or de-identified where feasible).

3) Texas privacy disclosures

We process the categories in §1 for the purposes in §2.

Sensitive data notice: intake data is sensitive; used only for service safety/eligibility and related communications.

Sale/ads/profiling: We do not sell personal data. We use Meta/Google tags for measurement and ads. You can opt out of targeted advertising (see §8). We do not use automated decisions with legal or similarly significant effects.

We maintain reasonable safeguards and contracts with processors.

4) Your rights

Subject to verification and legal exceptions, you may:

Confirm & access the personal data we hold.

Correct inaccurate data.

Delete data.

Portability: obtain a copy in a portable format.

Opt out of targeted advertising and of any sale or certain profiling.

How to submit: email [email protected] or use the Your Privacy Choices options in §8. We respond within 45 days and may extend once with notice when reasonably necessary.
Appeal: if we deny your request, reply “Appeal” within 60 days. If unresolved, you may contact the Texas Attorney General.

We will not discriminate against you for exercising privacy rights.

5) Cookies, analytics, and tracking

We use cookies and similar tech to run the Site, prevent fraud, remember preferences, and measure usage (including Meta and Google tags).
Global signals: we honor recognized universal opt-out signals (e.g., Global Privacy Control) as an opt-out of targeted advertising where required.
Managing cookies: use your browser settings or the Cookie Preferences link in our footer.

6) SMS, email, and calls

If you give a phone number or email, you consent to receive communications about appointments and reminders. Marketing is opt-in. Message/data rates may apply. Reply STOP to opt out of SMS and HELP for help. Opt-out choices may take effect within a reasonable time.

7) How we share data

We share data with:

Service providers/processors: GoHighLevel (LeadConnector) for CRM/booking/messaging; Stripe for payments; email/SMS vendors; hosting; analytics; security; support. They must use data only under our instructions.

Business transfers: as part of a merger, financing, or sale.

Legal/safety: to comply with law or protect rights, safety, and property.

We do not sell personal data.

8) Your Privacy Choices

Opt out of targeted advertising: use the Cookie Preferences link in our footer to disable advertising/analytics tags. You may also use platform controls (Google/Meta ad settings). We respect recognized universal opt-out signals sent by your browser or extension.

Email marketing opt-out: use the unsubscribe link in any marketing email.

SMS opt-out: reply STOP.

Limit sensitive data: do not submit health details you are not comfortable sharing. Some intake items may be required to assess safety.

9) Data retention

We keep personal data only as long as needed for the purposes in §2 and to meet legal, tax, and accounting requirements, then delete or de-identify it.

Typical periods

Booking and transaction records: 3–7 years

Intake forms and service notes: 3–7 years

Marketing preferences and logs: until you opt out or 24 months of inactivity

Security logs: 12–24 months

10) Security

We use reasonable safeguards: encryption in transit, access controls, least-privilege, logging, and vendor due diligence. No method is 100% secure. If a data breach occurs, we will notify you and, if required, the Texas Attorney General in the timelines required by law.

11) Payment processing

Payments are handled by Stripe. Stripe processes your card data and stores it under its PCI-DSS program. We do not store full card numbers.

12) International transfers

We operate in the U.S. Data may be processed in the United States and other locations where our providers operate.

13) Third-party links and tools

Links and embedded tools may take you to third-party sites or services. Their privacy policies govern those properties.

14) Changes to this Policy

We may update this Policy. Material changes will be posted with a new “Last updated” date and advance notice when required. Continued use after the effective date indicates acceptance.

15) Contact

Zen Cryo LLC
Address: 722 Morgan Blvd, Suite P
Email: [email protected]

Your Privacy Choices

Targeted advertising: Turn off advertising/analytics in Cookie Preferences or send a recognized universal opt-out signal (e.g., GPC).

Access/Correct/Delete/Portability: email [email protected] with your request and proof of identity.

Appeal a decision: reply “Appeal” to our response within 60 days.

Authorized agent: agents must provide signed permission and proof of your identity.

Zen Cryo LLC Privacy & Policy

I. Introduction

Zen Cryo ("we," "us," "our") is committed to maintaining robust privacy protections for its users ("you," "your"). This Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

By accessing our Site (

zencryo.com

) or our Service, you accept our Privacy Policy and Terms of Use and consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

II. Information We Collect

We collect both "Non-Personal Information" and "Personal Information."

Non-Personal Information:

This includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit, and preferences generated based on the data you submit and the number of clicks.

Personal Information:

This includes your email, name, phone number, and any other information you submit to us through the registration process or through your use of the Service.

1. Information Collected via Technology

To activate the Service, you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you may need to submit further Personal Information, such as your name and phone number. We track information provided to us by your browser or our software application when you view or use the Service, such as the website you came from (the "referring URL"), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use cookies and similar technologies to track this information. Cookies are small text files with an anonymous unique identifier sent to your browser from our servers and stored on your computer’s hard drive. This helps us improve the quality of the Service and customize the user experience.

2. Information You Provide Us by Registering for an Account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service, you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a username and password. By registering, you authorize us to collect, store, and use your email address in accordance with this Privacy Policy.

3. Children's Privacy

The Site and the Service are not directed to anyone under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13 or allow anyone under the age of 13 to sign up for the Service. If we learn that we have collected personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us.

III. How We Use and Share InformationPersonal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications, which are provided access to user email addresses for the purposes of sending emails from us. These vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security, or technical concerns; or protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

IV. How We Protect Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures, including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by a breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

V. Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt-out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us by adjusting your account settings or contacting us directly. Please note that notwithstanding the promotional preferences you indicate, we may continue to send you administrative emails, including, for example, periodic updates to our Privacy Policy.

VI. Links to Other Websites

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VII. Changes to Our Privacy Policy

We reserve the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

VIII. Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us directly through our website, phone, or email.